FAQs

For dock owners:

Yes, absolutely! However, there are a few important things to keep in mind when doing so.

Setting the right price can mean the difference between getting a steady flow of bookings or none at all. You might have the top-secret scoop on why guests would be willing to pay more, or less, than our suggested rates, and we want to give the freedom to have control over each listing. That’s why we give everyone the ability to set their own rates. For example, if a dock is near a popular destination and the nearby docks usually fill up fast, charging a little more might be reasonable. If the docks don’t always fill up and the area requires guests to walk a little farther to get to their destination, it may be advisable to make rates lower.

If we notice that a price is set far above the market in your neighborhood and reservations aren’t being made, we may reach out and offer some guidance to help with earning potential.

Setting the right price is very important. The right price can mean the difference between getting tons of booking or none at all. Consider the average marina rates in your area and set a competitive price. Also consider your location and amenities and price accordingly.

The amount of income that can be earned from a listing will vary depending on location, availability and number of docks. Some hosts who are very close to high demand areas earn more than less attractions nearby. No matter what, it’s always more than an empty dock would make!

Any bookings made within 24 hours of docking will result in an immediate charge. If a booking has been made over 24 hours before docking, payment will be held until the 24 hour mark.

After creating a listing, there is an option for a payout method. Choices include options such as a Venmo account or a personal bank account, whichever is preferred. Go to your profile to add, update, or change any payout methods.

When private dock owners join our crew, we encourage them to abide by the following basic requirements, after all – treat others the way you would like to be treated!

• Be responsive and timely: Reply to booking inquiries and reservation requests within 24 hours.
• Accept reservation requests: Accept requests anytime your dock is available.
• Avoid cancellations: Avoid cancelling on your guests – they are counting on you.
• Maintain a high overall rating: Provide a consistent level of quality. Boaters and watercraft users will seek out quality service from our dock owners.

We encourage you to have your dock and property ready for your renters 24 hours in advance, so you aren’t rushing to make your first impression.  That allows for time to make any necessary changes.  

We suggest that you follow some of these recommendations: 

  • Have your dock in tip-top shape – if boards are loose or need to be replaced, do it before your Dockshare renters arrive. 
  • Disclose any security cameras on the dock or along the walkway. 
  • Determine safe occupancy levels on the dock. 
  • Determine best route from the dock to the nearest walkway or path. 
  • Put things away that could be a possible hazard to children.

Being a good Dockshare host isn’t just about adhering to our basic requirements. It’s about going above the minimum and truly exceeding expectations. 

Below please find some of our suggested tips on being a responsible host:

          • Clean space

                              – Clean off your dock and surrounding space prior to and after boat/water vessel guests arrive and depart.

                              – Read labels and use chemicals on the OSHA list.

          • Safety

                              – Provide local emergency numbers and closest hospital.

                              – Provide a direct emergency number for host as well as a secondary emergency host contact.

                              – Utilize the communication platform on Dockshare app for secure outreaches.

                              – Our technology enables us to determine fraudulent activity by verifying user  accounts, allowing dock owners and boaters to confirm                                      their identities of each party.

          • Reduce hazards

                              – Be sure that your dock is in tip-top shape – if boards are loose or need to be replaced, do it before your Dockshare guests arrive.

                              – Disclose any security cameras on the dock or along the walkway.

                              – Determine safe occupancy levels on the dock.

                              – Determine best route from the dock to the nearest walkway or path.

                              – Put things away that could be a possible hazard to children.

          • Inclusion
                              – We strive to make the water accessible to everyone.

                              – We expect our community members to be respectful, kind, and inclusive.

                              – We will not tolerate inappropriate behavior either online or in person. We reserve the right to remove anyone from the Dockshare                                             community should you fail to follow our principles.

          • Neighbors
                              – Post signage if you do not allow smoking.

                              – Encourage guests to keep noise down if the dock is in an area with close neighbors. Please remind dock renters that the dock is not 

                                 party venue.

                              – If pets are onboard, encourage the dock renters to pick up after their animals and to dispose of the waste in a trash can.

Dockshare does not provide insurance of any kind. Please speak with your insurance provider or other appropriate authority directly to determine your options with regard to the protection of your property. 

In order to make a dock inactive, go to “My Docks” and edit the availability for your dock.

Please keep in mind that if you are changing dock availability you are still expected to honor any future bookings that have already been booked.

Simply use the communication platform on Dockshare’s site for secure outreaches. Our technology enables us to determine fraudulent activity by verifying user accounts, allowing dock owners and boaters to confirm their identities of each party.

 

We encourage our dock owners to provide an emergency contact phone number, however, that is not required.

Being respectful to neighbors is something we strive to do, both on and off the water. Dockshare crew members are encouraged to reinforce the suggestions below to keep everyone happy!

  • Post signage if you do not allow smoking. 
  • Encourage guests to keep noise down if the dock is in an area with close neighbors. 
  • Remind dock renters that the dock is not a party venue. 
  • If pets are onboard, encourage the dock renters to pick up after their animals and to dispose of the waste in a trash can.

For boaters:

Bookings can be changed or cancelled under “My Bookings.”

Once payment has been made (this occurs 24 hours before the reservation time), modifications can no longer be made to the dates or payment amount. If a longer stay is needed, submitting a new booking request is permitted. If the stay is going to be shorter than expected or the dates have changed, please cancel the current reservation and submit a new booking request for the altered dates.

You will need to place a new booking in order extend your stay.

Dockshare does not provide insurance of any kind. Please speak with your insurance provider directly to determine what your insurance benefits include.

When boaters and dock renters join our crew, we encourage them to abide by the following basic requirements, after all – treat others the way you would like to be treated!

  • Be responsive: Reply to reservation dialogue with the dock owner within 24 hours.
  • Provide sufficient time if you are cancelling: The dock owners are counting on you to dock with them.  If you can’t make your reserved date/time, reach out as soon as possible.
  • Maintain a high overall rating: Be a respectful dock renter.

It’s important to be a good guest.  After all, who doesn’t want to be invited back? 

Be the best guest you can be by exceeding the basic requirements. Below please find some of our suggested tips on being a responsible and kind dock renter.  

  • Clean space 

                              – Keep the dock and surrounding area clean. Pick up trash, wipe down mud off to the dock, gather all belongings.

                              – Leave the dock space better.  
                              – As you leave the dock, be sure to check the space for any leave behinds.  Keep the dock clear – as though you weren’t even there. 

  • Safety  

                              – Provide a direct emergency number for dock renter as well as a secondary emergency renter contact.
                              – If someone else is handling the watercraft, please share the name of the driver as well. 
                              – Utilize the communication platform on Dockshare app for secure outreaches. 
                              – Our technology enables us to determine fraudulent activity by verifying user accounts, allowing dock owners and boaters to confirm                                      their identities of each party.

  • Reduce hazards

                              – Abide by safe occupancy levels on the dock. 
                              – Follow the suggested route from the dock to the nearest walkway or path. 
                              – Encourage young children to stay with adults when/if walking on the dock. 
                              – Keep pets on a leash when exiting the watercraft and walking on the dock. 

  • Inclusion

                              – We strive to make the water accessible to everyone. 
                              – We expect our community members to be respectful, kind, and inclusive. 
                              – We will not tolerate inappropriate behavior either online or in person. We reserve the right to remove anyone from the Dockshare                                             community should you fail to follow our principles.

  • Neighbors

                              – Refrain from smoking if the dock owner does not allow smoking on the dock or property. 
                              – Keep noise down if the dock is in an area with close neighbors. The dock is not a party venue.  
                              – If pets are onboard, pick up after their animals and dispose of any waste in a trash can

Simply, use the communication platform on Dockshare’s site for secure outreaches. Our technology enables us to determine fraudulent activity by verifying user accounts, allowing dock owners and boaters to confirm their identities of each party.

We invite our dock renters to ask the renters for an emergency contact phone number, however, that is not required.

Respect and safety go hand and hand when renting someone’s dock.  We suggest that you follow some of these recommendations: 

 

  • Abide by safe occupancy levels on the dock. 

  • Follow the suggested route from the dock to the nearest walkway or path. 

  • Encourage young children to stay with adults when/if walking on the dock. 

  • Keep pets on a leash when exiting the watercraft and walking on the dock.

Being respectful to neighbors is something we strive to do, both on and off the water. Dockshare crew members are encouraged to reinforce the suggestions below to keep everyone happy!

 

  • Refrain from smoking if the dock owner does not allow smoking on the dock or property. 

  • Keep noise down if the dock is in an area with close neighbors. The dock is not a party venue.  

  • If pets are onboard, pick up after their animals and dispose of any waste in a trash can.